A Message from our Executive Director

Dear Friends,

I hope this note finds you well as you adapt to our new normal during this pandemic period. COVID-19 continues to affect our communities – amidst the incredible efforts of amazing medical and research personnel, first responders, and military teams who are on the front lines each and every day fighting this medical war. Here at Home Base, we want you to know we remain committed to working together to build a community of care for those we serve.

As our nation begins to shelter in place and our hospitals shift to a wartime footing to combat this insidious virus, Home Base has developed new solutions to adapt to this rapidly changing operating environment so that we can continue delivering critical care and support to our community.  The number one priority at Home Base has always been to deliver the best care possible for the health and well-being of our warriors and their families. Based upon guidance from federal, state, and local government and input from Mass General Hospital leaders, we believe the significant effects of COVID-19 could extend into the summer.  Therefore, we have made the decision to continue our work from home model and to treat our patients virtually until July 5, 2020.  To reduce the disruptive effect of multiple future changes, we feel it is best to identify a more conservative estimate for our return and be ready to adjust to an earlier date to resume all of our clinical and non-clinical programs if the COVID-19 situation were to change.

As we all do our part in flattening the curve of COVID-19, we realize that many people will have extended quality time at home with their families or alone and will need to maintain their mind, body, and souls to face the challenges ahead. Over the past week, our dedicated clinical team has worked diligently to develop expanded means to deliver telehealth care and support for those in need, and remains committed to exploring ideas to further enhance new virtual care models.  This week we will launch a daily virtual wellness program that will provide coaching strategies in fitness, nutrition, mindfulness, and mental health for our entire Home Base family.  The newly launched Home Base Operation Health@Home will feature our experts in fitness, nutrition, mindfulness and psychology who will deliver curated daily content to help navigate through these unprecedented times.

We hope to shed some positivity and comfort through our email and social channels as we navigate this new and changing reality. Many of you are members of the grateful nation of supporters who have funded the life-saving care at Home Base for more than a decade. You are joined in this effort by the thousands of Veterans, Service Members and Military Family members who have received care or support from Home Base. Collectively, you all comprise our Home Base Family, and during difficult times such as this, families take care of each other. Our thoughts and prayers are with you, and those you care about, during this period of medical risk and uncertainty.

Medal of Honor recipient and former U.S. Senator Bob Kerrey once said “Unexpected kindness is the most powerful, least costly, and most underrated agent of human change.” In closing, I ask that you reach out to someone who may not be doing well and extend a simple act of kindness. We will do our part to continue supporting you and our extended Home Base family over the coming months.

Please don’t hesitate to reach out or let us know how we can support you through these challenging times.  Together, we can accomplish great things and persevere.

In deep appreciation,

Jack Hammond
Brigadier General (Ret.), US Army
Executive Director, Home Base, Red Sox Foundation and Massachusetts General Hospital Program

Home Base Clinical Operations

Beginning Monday, March 16th, Home Base is moving all appointments to virtual telephone and video visits through July 5, 2020 in order to continue providing our patients the best and safest care.  Our remaining programs will be put on hold, until we monitor the situation. Home Base is enabled to offer care virtually to the following states: Massachusetts, Maine, and New Hampshire.

For existing patients, please contact your provider directly with questions, or contact Home Base’s main number at 617-724-5202 .For veterans, active duty service members, and military families interested in learning more about Home Base or establishing care, please call 617-724-5202 or visit www.homebase.org/connect2care to schedule a virtual appointment.

Please refer to the clinical offerings still available at Home Base through virtual telephone and video visits.

Outpatient Mental Health Clinic for Veterans and Military Families
Warrior Health & Fitness for Veterans and Families
NEW: Home Base Operation Health@Home Digital Wellness Program

Our staff is working remotely to serve you and provide continued care to our Veterans and their families. Home Base’s Connect to Care form submissions and voicemail will be checked daily.

If you would like to connect with a member of our Veteran Outreach or Family Support Team:

Visit www.homebase.org/connect2care
Call Home Base at 617-724-5202

Telehealth and Virtual Care at Home Base

Our clinical team has been working to develop new virtual and telehealth options to increase patient access  in Massachusetts, Maine, New Hampshire, Rhode Island and New York through July 5, 2020. Please see below for an overview of our telehealth program and what is available to you remotely during this time.

What is Telehealth?
Telehealth allows you to connect with a Home Base clinician through secure video and/or telephone. Home Base’s telehealth services remove barriers to care and allows patients to receive customized, high-quality treatment from the comfort of their own home. Home Base’s telehealth services are designed to be a private and secure tool that allows you to safely and confidentially consult with a clinician online or by phone.

What do I need to set up virtual visits with my provider?
Visits can be conducted by phone or through virtual video visits, which are secure, real-time video visits conducted with your clinician from your home or other private location. These can be done on a smartphone, laptop or computer that has a camera installed. Once your virtual care plan is set up with your provider, you will receive step-by-step instructions on how to set up at home.

Who is eligible for virtual care at Home Base?
Both current and new patients are eligible to telehealth care at Home Base.

  • If you are a current patient at Home Base, please speak with your provider directly on setting up your virtual care plan
  • If you are a new patient at Home Base:
    • Visit www.homebase.org/connect2care
    • Call Home Base at 617-724-5202

What will be available via telehealth at Home Base?
Please refer to the clinical offerings still available at Home Base through virtual care:

Outpatient Mental Health Clinic for Veterans and Military Families
Warrior Health & Fitness for Veterans and Families
NEW: Home Base Operation Health@Home Digital Wellness Program

Telehealth, face-to-face video therapy, has been a growing trend at Home Base for some time. We know the importance of having access to mental health therapy and have taken steps to ensure our military families can continue to receive care during this prolonged period of isolation.

Please let us know if you have any questions at homebaseprogram@partners.org.